Privacy

Introduction

This privacy policy ("Policy") describes how craigsrv.com in Australia ("Company", "we" and"our") procedures, collects, uses and shares personal data when using this website https://www.craigsrv.com (the"Site"). Please read the following information carefully to understand our practices regarding your personal data and how we'll process data.

Purposes of Processing

What is personal information?

We collect information about you in a range of forms, such as personal data. As used in this Policy," personal data" is as described in the General Data Protection Regulation, this includes any information that, either alone or in conjunction with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.

Why do we need your personal information?

We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data so as to offer you access to the Site. If you registered with us, you'd have been asked to tick to agree to provide this information in order to access our services, purchase our products, or view our content. This consent provides us with the legal foundation we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you don't consent to our use of your personal data in line with this Policy, please do not use our Site.

Collecting Your Personal Data

We collect information about you in the following ways:

The personal data you supply when you register to use our Site, such as your name, postal address, email address, phone number, username, password and demographic information (such as your gender);
the private data which may be contained in any video, comment or other submissions you upload or post to the Site.
The personal data you provide in connection with our benefits program and other promotions we run on the Site.
The personal data you supply when you report a problem with our Site or when we provide you with customer support.
the personal data you provide when you make a purchase through our Site.
The personal data you supply when you correspond with us by phone, email or otherwise.

Information from Social Networking Sites

Our Site includes interfaces that permit you to get in touch with social networking sites (each a"SNS"). If you connect to an SNS through our Site, you authorize us to access, use and store the information that you agreed the SNS could provide to us based on your settings on this SNS. We'll access, use and store that information in accordance with this Policy. You may revoke our access to the information that you supply in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.

Information Automatically Collected

We automatically log information about you and your personal computer or mobile device when you access our Site. For instance, when visiting our Site, we log your computer or mobile device operating system name and version, manufacturer and version, browser type, browser language, display resolution, the website you visited before navigating to our Site, pages you viewed, how long you spent on a page, access times and information regarding your use of and activities on our Site. We collect this information about you using cookies.

Automated Decision Making and Profiling

We do not use your personal data for the purposes of automatic decision-making. But we may do so in order to satisfy obligations imposed by law, in which case we will inform you of any such processing and offer you an opportunity to object.

Cookies

What are cookies?

We may collect information using "cookies."Cookies are small data files stored on the hard drive of your personal computer or mobile device by a site. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which remain on your personal computer or mobile device until you delete them) to provide you with a more personal and interactive experience on the Site.

We use two broad classes of cookies: (1) first-party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Siteand (2) third-party cookies, which are served by service providers on our Site, and can be used by such service providers to recognize your computer or mobile device when it visits other sites.

Cookies we use

Our Site uses the following types of cookies for the purposes set out below:

Type of cookie	Purpose
Essential Cookies	These cookies are essential to provide you with services accessible through our Site and to enable you to use some of its attributes. For example, they let you log in to secure areas of our Site and help the content of the pages you request load fast. With no cookies, the services you have asked for can't be provided, and we only use these cookies to provide you with these services.
Functionality Cookies	These cookies allow our Site to remember choices you make when you use our Site, such as remembering your language preferences, remembering your login information and recalling the changes you make to other parts of our Site which you can customize. The purpose of these cookies is to give you a more personal experience and also to prevent you having to reevaluate your tastes every time you visit our Site.
Analytics and Performance Cookies	These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered doesn't identify any individual visitor. It includes the amount of visitors to our Site, the sites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they've visited our Site before, and other similar information. We use this information to help operate our Site more efficiently, to gather broad demographic information and to track the level of activity on our Site. We use Matomo for this purpose. Matomo uses its own cookies. It's only utilized to improve how our Site functions. You can find out more about how Matomo protects your data here: https://matomo.org/privacy/.
Targeted and advertising cookies	These cookies track your surfing habits to enable us to demonstrate advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and together with our permission, third-party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you're on third party sites. You can disable cookies that remember your surfing habits and target advertising at you by seeing http://www.youronlinechoices.com/uk/your-ad-choices. If you choose to remove targeted or advertising cookies, you will still see adverts, but they might not be applicable to you. Even if you do decide to remove cookies by the firms listed in the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still get some cookies and tailored adverts from companies that are not listed.
Social Media Cookies	These cookies are used when you share information using a social media sharing button or"like" button on the Site or you join your accounts or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social networking will record that you have done this.

Disabling Cookies

You may typically remove or reject cookies through your browser settings. In order to do this, follow the directions provided by your browser (usually located within the"settings,""help""tools" or"edit" facility). Many browsers are set to accept cookies until you change your preferences.

If you don't accept our cookies, you might experience some inconvenience in your usage of our Site. For instance, we might not be able to recognize your computer or mobile device, and you might want to log in every time you visit our Site.

Advertising

We may use other companies to serve third-party advertisements when you visit and use the Site. These companies may collect and use click stream information, browser type, date and time, subject of ads clicked or clicked over during your visits to the Site and other sites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use tracking technologies to collect this information. Other companies' use of their tracking technologies is subject to their own privacy policies.

Using Your Personal Data

We may use your personal data as follows:

to operate, maintain, and improve our Site, products, and services;
to manage your account, including to communicate with you regarding your account, if you have an account on our Site;
to operate and administer our rewards program and other promotions you participate in on our Site;
to respond to your comments and questions and to provide customer service;
to send information including technical notices, updates, security alerts, and support and administrative messages;
with your consent, to send you marketing e-mails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. You may opt-out of receiving such information at any time: such marketing emails tell you how to "opt-out." Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you;
to process payments you make via our Site;
as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others;
for analysis and study services; and
as described in the "Sharing of your Personal Data" section below.

Sharing Your Personal Data

We may share your personal data as follows:

Third Parties Designated by You: We may share your personal data with third parties where you have provided your consent to do so.
Third Party Service Providers: We may share your private data with our third party service providers that provide services such as information analysis, payment processing, information technology and related infrastructure supply, customer service, email delivery, auditing and other similar services.
Third Party Sites: Our Site may contain links to third party sites and features. This Policy doesn't cover the privacy practices of these third parties. These third parties have their own privacy policies, and we don't accept any liability or responsibility for their sites, policies or features. Please read their privacy policies before you submit any data to them.

User Generated Content

You may share personal data with us when you submit user-generated content to our Site, such as via our benefits program, forums, message boards and blogs on our Site. Please be aware that any information you post or disclose on our Site will become public information, and will be accessible to other users of our Site and the general public. We urge you to be very careful when deciding to disclose your personal data, or any other information, on our Site. Such personal data and other information will not be confidential or confidential once it is published on our Site.

If you provide feedback to us, we may use and disclose such feedback on our Site, provided we do not associate such feedback with your personal information. If you have provided your consent to do so, we may post your first and last name along with your feedback on our Site. We will collect any information contained in such feedback and will treat the personal data in it in accordance with this Policy.

International Data Transfer

Your data, including personal data that we gather from you, could be transferred to, stored at and processed by us outside the country where you live, where data protection and privacy regulations may not offer the same degree of security as in other areas of the world. By accepting this Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to make certain that your information is treated securely and in accordance with this Policy.

Security

We seek to use reasonable organizational, administrative and technical measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be totally secure, and the transmission of data via the world wide web isn't completely secure. For those who have reason to believe that your interaction with us is no longer secure (for instance, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the issue by contacting us.

Retention

We will only retain your personal data so long reasonably required for you to use the Site until you close your account/cancel your subscription unless a longer retention period is required or permitted by law (such as for regulatory purposes).

Our Policy on Children

Our Site is/are not directed to children under 16. If a parent or guardian becomes aware that their child has provided us with information without their consent, he or she should contact us. We'll delete such information from our files as soon as reasonably practicable.

Your Rights

Opt-out: You may contact us anytime to opt-out of: (I) direct marketing communications; (ii) automatic decision-making and/or profiling; (iii) our collection of sensitive personal data; (iv) any new processing of your personal data that we may execute beyond the initial intent; or (v) the transfer of your personal data outside the EEA. Please note that your use of some of the Site may be ineffective upon opt-out.
Access: You will access the information we hold about you at any time via your profile/account or by contacting us directly.
Amend: You can also contact us to update or correct any inaccuracies in your personal information.
Move: Your personal data is portable, i.e., you to have the flexibility to transfer your data to other service providers as you desire.
Erase and forget: In certain situations, for example once the information we hold about you is no more relevant or is incorrect, you can request that we erase your information.

If you wish to exercise any of these rights, please contact us. In your request, please be clear: (I) what personal data is concerned; and (ii) that of the above rights you'd like to enforce. For your security, we may only implement requests regarding the personal data associated with the particular email address that you use to send us your request, and we might need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any case, within one month of your request. Please note that we may have to retain certain information for recordkeeping purposes and/or to complete any transactions that you began before requesting such alteration or deletion.

Complaints

We are committed to resolving any complaints regarding our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in regard to your personal information, please contact us through the information listed on our site. We will respond to your complaint as soon as we can and in any case, within 30 days. We hope to solve any complaint brought to our attention, but if you feel that your complaint has not been satisfactorily resolved, you reserve the right to contact the regional data protection supervisory authority.

Contact Information

We welcome your comments or queries concerning this Policy. You may contact us in writing or through our site.